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A weekly podcast that helps you deliver a better support experience to your customers. This is where you'll learn to be a customer support pro.
Remember Clippy – the fun yet kinda irritating assistant from Microsoft? Onboarding tools have come a long way since then. There are all sorts of guided setups, wizards, tours, and more that companies use to make sure new customers are set up for success. But how effective are those guided setup tools? Subscribe: iTunes | Android | RSS | Overcast Notes and Links Chris Bowler – Website | Twitter Wildbit Google Equates “Design” With Endless Testing. They’re Wrong Why Google has 200m reasons to put engineers over designers Intro Music – “Happy Rock” from Bensound If you enjoyed this episode, Tweet about it or share some love with a review.
Support Ops Hangouts
A weekly podcast that helps you deliver a better support experience to your customers. This is where you'll learn to be a customer support pro.