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A weekly podcast that helps you deliver a better support experience to your customers. This is where you'll learn to be a customer support pro.
We’ve seen more and more companies set up support as a reactive, first line of defence. Meanwhile, success teams don’t handle cases like that and focus instead on helping the customer achieve their goals by using your product. Is that a smart way to split up your team when it comes to onboarding new customers? Subscribe: iTunes | Android | RSS | Overcast Notes and Links Breaking Our Addiction to the Queue Troubles and Triumphs When Re-Building Our Customer Onboarding Process at WordPress.com Intro Music – “Happy Rock” from Bensound If you enjoyed this episode, Tweet about it or share some love with a review.
Support Ops Hangouts
A weekly podcast that helps you deliver a better support experience to your customers. This is where you'll learn to be a customer support pro.
