In this episode of Syncing with ServiceNow, host Fred Reynolds and Kristin McDonald dive into Gartner’s latest recognition of ServiceNow as a Leader in Business Orchestration Automation Technologies (BOAT). They explore how ServiceNow’s orchestration engine, data unification, and AI capabilities have evolved from early workflow automation to today’s powerful, interconnected platform. Fred and Kristin discuss the growing role of AI agents, the impact of workflow data fabric and zero-copy conne...
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In this episode of Syncing with ServiceNow, host Fred Reynolds and Kristin McDonald dive into Gartner’s latest recognition of ServiceNow as a Leader in Business Orchestration Automation Technologies (BOAT). They explore how ServiceNow’s orchestration engine, data unification, and AI capabilities have evolved from early workflow automation to today’s powerful, interconnected platform. Fred and Kristin discuss the growing role of AI agents, the impact of workflow data fabric and zero-copy conne...
Voice AI and the Future of Customer Engagement with 3CLogic
Syncing with ServiceNow
48 minutes
4 months ago
Voice AI and the Future of Customer Engagement with 3CLogic
In this milestone 50th episode of Syncing with ServiceNow, host Andy Whiteside and co-host Fred Reynolds are joined by Guillaume Seynhaeve (G) from 3CLogic to explore how Voice AI is transforming customer service and the contact center experience. They discuss 3CLogic’s Voice AI Hub, its deep integration with ServiceNow, and how enterprises can streamline operations, improve service quality, and balance automation with human support. Why Listen: Discover how Voice AI can automate up to 40% of...
Syncing with ServiceNow
In this episode of Syncing with ServiceNow, host Fred Reynolds and Kristin McDonald dive into Gartner’s latest recognition of ServiceNow as a Leader in Business Orchestration Automation Technologies (BOAT). They explore how ServiceNow’s orchestration engine, data unification, and AI capabilities have evolved from early workflow automation to today’s powerful, interconnected platform. Fred and Kristin discuss the growing role of AI agents, the impact of workflow data fabric and zero-copy conne...
