Systems Rehab | Client Experience Systems for Service Providers
Kenniqua Lewter - Client Experience Systems Strategist
32 episodes
2 weeks ago
In this episode, I’m doing a real end-of-year reflection on 2025, not the highlight reel, but what actually shifted for me behind the scenes. I talk about what it looked like to truly niche down, how inconsistency showed up in my content this year, and something my coach calls content heartbreak ; that feeling when you’re creating, but it doesn’t seem to land the way you hoped. I also share a few things I tried that didn’t work (including one idea I had to let go of), and how simplifyin...
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In this episode, I’m doing a real end-of-year reflection on 2025, not the highlight reel, but what actually shifted for me behind the scenes. I talk about what it looked like to truly niche down, how inconsistency showed up in my content this year, and something my coach calls content heartbreak ; that feeling when you’re creating, but it doesn’t seem to land the way you hoped. I also share a few things I tried that didn’t work (including one idea I had to let go of), and how simplifyin...
Ep. 28 | How to Run a Systems Audit Before the New Year (and What to Review in Each Area of Your Client Experience)
Systems Rehab | Client Experience Systems for Service Providers
20 minutes
2 months ago
Ep. 28 | How to Run a Systems Audit Before the New Year (and What to Review in Each Area of Your Client Experience)
If you’ve updated your services, changed your pricing, or switched tools this year, it’s time for a systems audit. In this episode, I’m walking you through how to do a full client experience systems audit, the exact process I use every quarter to make sure every touchpoint, workflow, and automation still aligns with how I want my business to run. 🎥(Watch on YouTube https://youtu.be/XhjJdBlAh_4?si=eVLyV3jTdPnCNPC9) I’m breaking down the seven key categories to review inside your bu...
Systems Rehab | Client Experience Systems for Service Providers
In this episode, I’m doing a real end-of-year reflection on 2025, not the highlight reel, but what actually shifted for me behind the scenes. I talk about what it looked like to truly niche down, how inconsistency showed up in my content this year, and something my coach calls content heartbreak ; that feeling when you’re creating, but it doesn’t seem to land the way you hoped. I also share a few things I tried that didn’t work (including one idea I had to let go of), and how simplifyin...
