The pace of change in talent acquisition has never been faster, and leaders are being challenged to rethink how teams, tools and processes evolve.
On this episode, Meg Struble, Senior Director of TA Transformation, Optimization, and Excellence at ServiceNow, joins host Ryan Dull to discuss Meg’s career path, her approach to leading transformation in TA and how her team is preparing for the future of recruiting in an AI-driven landscape. She also explains how ServiceNow’s rapid growth is reshaping TA priorities, why transparency and authenticity matter more than ever and how her team uses data and new models to guide smarter decisions.
Key Takeaways:
00:00 Introduction.
02:38 Early work in university admissions sparks Meg’s path into TA.
04:35 ServiceNow streamlines work by unifying AI, data and workflows on one platform.
06:28 A role complexity model improves how recruiter capacity is measured.
08:44 Effective change hinges on clear communication and alignment.
10:40 Authentic, transparent leadership keeps teams aligned through complex change.
12:14 Admitting gaps in knowledge fosters stronger collaboration.
14:11 TA metrics guide performance today while AI enables more predictive insights.
18:10 TA leaders benefit from staying close to where real work and value are created.
Resources mentioned:
https://www.linkedin.com/in/megstruble
ServiceNow | LinkedIn
https://www.linkedin.com/company/servicenow
ServiceNow | Website
https://www.servicenow.com/
https://www.sixsigmadaily.com/what-is-a-gemba-walk/
This episode is brought to you by Sagemark HR.
Sagemark HR can help you:
✔ Improve your talent practices and make better, more informed people decisions.
After 20+ years of experience leading Recruiting and Talent Acquisition across a wide variety of industries, I've seen enough hires (over 100,000 to date) to know that hiring decisions truly can make or break an organization.
✔ Identify opportunities to not only improve your talent practices, but also delivering tangible business results.
We understand every organization is different, and there’s no one-size-fits-all magic solution. So we listen first and identify the gaps and sticking points in your current process before ever recommending a solution.
✔ Bridge the gap from “traditional” to modern recruiting, without the painful learning curve.
We believe recruiting, talent, and HR technology is a deep well of untapped business potential, and our mission is to help you identify and implement those hiring tools in a way that works for you.
If you’re interested in learning more, you can reach me at:
#Talent #Recruiters #Recruiting #HRTech