Optician content editor Andrew McCarthy-McClean talks to Professor Gus Gazzard, consultant ophthalmologist at Moorfields Private Eye Hospital about how glaucoma treatment and management is evolving. We also hear from patients living with glaucoma and their experiences. This episode of Talking Optics is proudly brought to you in association with Moorfields Private Eye Hospital.
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Optician content editor Andrew McCarthy-McClean talks to Professor Gus Gazzard, consultant ophthalmologist at Moorfields Private Eye Hospital about how glaucoma treatment and management is evolving. We also hear from patients living with glaucoma and their experiences. This episode of Talking Optics is proudly brought to you in association with Moorfields Private Eye Hospital.
Weird and wonderful patient complaints and how to be a better mediator
Talking Optics: An Optician magazine podcast
44 minutes
4 years ago
Weird and wonderful patient complaints and how to be a better mediator
Talking Optics interviews Dawn Slocombe and Kayleigh Turnbull from specialist consumer mediator, the Optical Consumer Complaints Service (OCCS), to find out about some of the unusual patient complaints they have dealt with. Kayleigh and Dawn also offer advice to practice staff to help improve mediation skills so patient complaints can be handled appropriately before they escalate. Editor Simon Jones and features and education manager Mike Hale also look at some of the recent optical sector n...
Talking Optics: An Optician magazine podcast
Optician content editor Andrew McCarthy-McClean talks to Professor Gus Gazzard, consultant ophthalmologist at Moorfields Private Eye Hospital about how glaucoma treatment and management is evolving. We also hear from patients living with glaucoma and their experiences. This episode of Talking Optics is proudly brought to you in association with Moorfields Private Eye Hospital.
