🎯 On-Table Ordering That Works — with Manuel Costin from KATE Media

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Tech on Toast, The Hospitality Tech Podcast

Chris Fletcher

167 episodes

1 day ago

Connecting hospitality with the tech that makes it better. Hosted by Chris Fletcher — former operator, now tech matchmaker — Tech on Toast brings you sharp, unfiltered conversations with the people shaping hospitality’s future. Each week, we sit down with operators, founders, and innovators to unpack the tech, tactics, and trends transforming how the industry works. From smarter kitchens and AI-driven scheduling to loyalty apps and next-gen EPOS, we cut through the noise to find what really works on the ground. Whether you run a pub, lead a restaurant group, or build tech for the sector

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🎯 On-Table Ordering That Works — with Manuel Costin from KATE Media

Tech on Toast, The Hospitality Tech Podcast

33 minutes 59 seconds

1 day ago

🎯 On-Table Ordering That Works — with Manuel Costin from KATE Media

In this episode, we explore how KATE Media’s dedicated on-table ordering and payment device is changing the way restaurants serve, sell, and scale. Host Chris Fletcher chats with Manuel Costin, Country Manager at KATE Media, about why a physical, brandable device outperforms QR codes — boosting guest control, staff efficiency, and average spend.

💡 What you’ll learn

📱 Why a physical device creates a smoother, faster ordering experience than QR codes
👩‍🍳 How staff use lights and smart watches to stay in sync during service peaks
💰 The measurable uplift in average order value and guest satisfaction
🔗 How KATE integrates seamlessly with POS, payments, loyalty, and reporting
🧁 Why brands like Heavenly Desserts and Elan Café are embracing the tech

🎧 Listen now on Spotify: Tech on Toast Podcast — On-Table Ordering That Works
🔗 Find KATE Media: katemedia.com | Connect with Manuel on LinkedIn

✨ Powered by Lightspeed — helping restaurants deliver seamless service and unforgettable guest experiences.