CX Revolution: Redefining the Customer Journey for Unrivaled Loyalty!

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Tech People

Ken Coyne

154 episodes

2 weeks ago

At the heart of any success story are the People who made it happen. Diversity, creativity, and innovation, when nurtured in people, can lead to an unbeatable formula. This series of interviews share the experiences of some truly inspirational leaders on their journey to customer success.

Technology

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Technology

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CX Revolution: Redefining the Customer Journey for Unrivaled Loyalty!

Tech People

24 minutes 30 seconds

1 year ago

CX Revolution: Redefining the Customer Journey for Unrivaled Loyalty!

Looking to elevate your Customer Experience strategy?

In this episode of Tech People, I had the pleasure of speaking with Liliana Petrova, CEO/Founder of Petrova Experience and a true Customer Experience Visionary.

Liliana shared her inspiring journey into the world of CX, offering valuable lessons and best practices she's picked up along the way. We explored the art of crafting exceptional customer journeys and practical strategies. Liliana also revealed her honest advice on managing stakeholder expectations, a crucial element for achieving CX success.

If you're passionate about creating happy customer experiences, this episode is a must-listen!