With the Covid-19 pandemic, the number of Americans working from home went from 15 million to 92 million in just a couple of weeks.  Companies large and small had very little notice for making this massive change. Employees, executives, and broadcasters moved from a well managed IT infrastructure to a very unpredictable environment. As a result, Internet Service Providers experienced a massive increase in bandwidth usage. 

The competing bandwidth requirements for VoIP phone calls, video conferencing, remote desktop with SaaS applications such as Office 365, gaming, and entertainment are creating overwhelming demands on internet service in every home. 

As a result, we are seeing TV broadcasters and their guest's voices getting garbled and pictures freezing. The CEO’s video is getting frozen during an all-hands meeting, Contact Center Agents’ customer experience suffering. We too have all experienced this and heard the garbled voice on phone calls or experienced jittery video meetings.

Simply said, all this is resulting from internet latency and jitter caused by network congestion. The businesses addressed this problem in the office environment a long time ago. And it is not difficult to fix this for the employees at home too. Join us for the podcast discussing the why, what, and how to address this issue.

Today, I’ll speak with Jeff Burchett, Co-founder and the Chief Revenue Officer of bigleaf networks. Bigleaf Home Office is a software-defined wide area network or SD-WAN to support the “single internet” home office environment. It automatically detects the needs of business applications and intelligently adapts and prioritizes traffic in real-time, called Dynamic QoS.  It also works just as well with the usual multiple internet connections in the branch offices.

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