Product-Led People Experience (PX). It’s a fresh, practical approach to HR, based on treating the employee experience like a product, and applying Product/UX thinking to solve organizational challenges and design, test and improve their People Experience.
The results: smashed HR silos, faster, more impactful business wins, and a shift in HR’s traditional role from admin support to strategic business growth driver.
It’s a hot topic for many progressive People leaders, including today’s guest star Luke O’Mahoney. Luke is founder of SapienX, creator of the PX Espresso newsletter/podcast and an all-round Product-Led PX guru.
He joins 7people People & Culture consultants Paul and Florentine to:
💡 Bust the PX Product jargon (it’s really just a mindset shift)
💡 Share his best tips for working product-based NOW
💡 Outline the step-by-step Product-Led PX process cycle
In Luke’s words: If we want to think differently about HR, we need to think differently IN HR. With this episode you can start today!
Want more PX?
Things got so nerdy, we didn’t have enough time to cover it all in 1 episode. FOLLOW the show for 2 upcoming extra mini bonus episodes, deep diving into:
Other PX people and books mentioned in the show:
Megan Trotter
Jessica Zwaan
Matt Lerner
Eric Reese (The Lean Start-Up)
Patrick Lencioni (Seven Dysfunctions of a team)
CHAPTERS
Background
00:00 About today’s guest - Luke O’Mahoney
02:19 What IS “PX as a product”?
Basics: What is Product-Led thinking
05:01 Product-Led thinking: Problem vs Solution-first
07:21 The 5 Whys & minimising waste
PX in practice
09:07 Case study: create a flexible work policy
11:45 Research phase
12:38 Identify the why (double 🔹)
14:51 Build the Min Viable Product
15:48 Design & iteration: Validation learning loop
17:12 Tricks: Smokescreen MVP & A-B testing
19:08 Moving from MVP → pilot
20:09 Design for the worst affected user
21:17 Step 1 = MINDSET
22:08 How long to test?
26:36 Boosting strategic impact
30:33 Shifting HR admin to enablement
Intermezzo: Would you rather have…
32:36 HR specialists vs product managers?
Practical tips
35:31 Easy ways to work product-led NOW
38:18 Summary: Our key takeaways