In this episode of The AI-Customer Service Podcast, host Manab Boruah sits down with Ken Benet, an expert in intelligent automation and customer experience transformation. Together, they break down what it really takes for companies to build their own AI chatbot for customer support—from identifying the right use cases to choosing the best AI models, designing smooth handoffs, evaluating ROI, and avoiding common implementation pitfalls.

Ken shares practical insights from years of helping global teams adopt AI, along with real examples of what works (and what doesn’t) when deploying automation in customer service.

Whether you're a CX leader, product manager, or anyone exploring AI-driven support, this episode gives you a clear roadmap to get started the right way.

Ken's LinkedIn - https://www.linkedin.com/in/kenbenet/

This episode is brought to you by Kommunicate. Kommunicate is an AI-powered customer service automation platform.

Kommunicate's LinkedIn - https://www.linkedin.com/company/kommunicate/