The Amazon Connect podcast - Ep 11 - Cases, Guides, Tasks and A Whole Lot More

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The Amazon Connect Podcast

Douglas Park, Marc Rudkowski

11 episodes

2 weeks ago

Information and Insight into what's new and why it matters, on Amazon Connect. Brought to you by Marc and Doug, who have been working with Amazon Connect since service launch.

Technology

Education

RSS

All content for The Amazon Connect Podcast is the property of Douglas Park, Marc Rudkowski and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Information and Insight into what's new and why it matters, on Amazon Connect. Brought to you by Marc and Doug, who have been working with Amazon Connect since service launch.

Technology

Education

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The Amazon Connect podcast - Ep 11 - Cases, Guides, Tasks and A Whole Lot More

The Amazon Connect Podcast

36 minutes

2 weeks ago

The Amazon Connect podcast - Ep 11 - Cases, Guides, Tasks and A Whole Lot More

In Episode 13 of the Amazon Connect Podcast, hosts Marc Rudkowski, Douglas Park, and Clyde Logue explore the transformative power of Cases and Step-by-Step Guides in modern contact centers. Discover how these tools are reshaping customer interactions by providing seamless, guided experiences for both agents and customers. Learn how to leverage these features to enhance self-service success and streamline complex workflows. Whether you're looking to optimize your contact center or just curious about the latest innovations, this episode offers valuable insights and practical advice. #AmazonConnect #CustomerService #Innovation