148: AI Healthcare Phone Service to Improve Patient Access

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The Better Outcomes Show

Rafael E. Salazar II, MHS, OTR/L

164 episodes

2 weeks ago

Exploring the possibilities of a new healthcare.

Let’s get real: Healthcare is broken. You know it. I know it. Every clinician who came into this field from a desire to care for others, knows this to be undeniably true. We feel it everyday when we enter our clinics, hospitals, and practices. We feel the burden of time-based productivity metrics, utilization rates, and the expectation to behave like cogs in a giant, soul-crushing machine aimed at extracting revenue from our patients in exchange for “units” of treatment.

Healthcare should be about one thing: PEOPLE! Yet how many clinics, organizations, or healthcare professionals live their lives by the numbers? Metrics & spreadsheets drive most of our healthcare decision makers and administrators. That leaves patients -the people we serve- lost in the mix. Patient’s feel lost, forgotten, and ignored by a system that prioritizes efficiency & productivity over their own personal experiences, priorities, or goals.

It’s time for clinicians to finally stand up and say what we’ve all been thinking for so long: enough is enough!

It’s time for healthcare organizations to commit to serving the individual needs of each unique patient that they are charged with serving.

Join Rafael E. Salazar II, MHS, OTR/L (Rafi), principal of Rehab U Practice Solutions and host of The Better Outcomes Show as he explores the possibilities of a new healthcare. Guests range from clinicians trying new techniques and treatments to executives and entrepreneurs exploring new service delivery methods, business models, and organizational structures.

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Medicine

Health & Fitness

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148: AI Healthcare Phone Service to Improve Patient Access

The Better Outcomes Show

38 minutes

10 months ago

148: AI Healthcare Phone Service to Improve Patient Access

Can AI Healthcare Phone Services Increase Patient Access & Improve Engagement?

You know what frustrates many patients (including yours truly)? Phone trees. "Press one to select scheduling" (Presses 1) "By pressing 1 you have indicated that you would like to connect to scheduling. Is this correct? Press 1 to confirm or 2 to cancel". It drives many patients to hand up the phone, drop off the schedule, or go find another healthcare provider. But what if there was a way that automated phone messages could increase access, patient engagement, and experience? Enter an AI Healthcare Phone Service.

If implemented well, AI has the ability to greatly increase practice efficiency and allow clinicians to actually spend more time delivering care. The same holds true for the administrative process of care. Healthcare workers, including office managers and patient access personnel who manage scheduling, struggle with the overwhelm of more phone calls and requests than they can manage. And, despite the fact that many healthcare providers offer an online patient portal, only around 30% of patients actually use those portals. Patients still want to talk on the phone with their providers. So, this week, I speak with Ada Andruszkiewicz from Talking.ai about how implementing AI into processor care can actually increase patient access and improve human connection in healthcare.

What we cover in this Episode:

-The winding road from tech development to the healthcare SaaS market
-Burnout in Healthcare
-Understanding Value in Healthcare Technology
-Challenges in running independent healthcare practices
-How implementing technology can actually increase human connection in -healthcare
-Thoughtful implementation of Artificial Intelligence in healthcare
-Deploying an AI Healthcare Phone Service in a practice

Full episode note: https://rehabupracticesolutions.com/better-outcomes-148

Learn More: https://rehabupracticesolutions.com
Podcast: https://www.betteroutcomes.show
Get the Book: https://amzn.to/3M2UZ6x
Book a call with me: https://calendly.com/rehabu/discovery
Connect with Me: https://www.rafisalazar.com

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