Episode 1: Pillars of Customer Success with Tripti Dubey

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The Bhavika Show

Bhavika Kochhar

8 episodes

2 weeks ago

Welcome to Bhavika's Chat Show! Bhavika's Chat Show features guests from all over the world with expertise in areas like customer success, product management, entrepreneurship, etc. I, Bhavika Kochhar, am happy to speak to such impactful individuals who have been doing great things, and I believe we can all learn from one another if we share our experiences.

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Episode 1: Pillars of Customer Success with Tripti Dubey

The Bhavika Show

21 minutes 22 seconds

3 years ago

Episode 1: Pillars of Customer Success with Tripti Dubey

Welcome to Bhavika's Chat Show. In this episode, I spoke to Tripti Dubey, who is a Global Director of Customer Success at Joveo. Tripti takes us through multiple pillars of customer success. She talks about the following points:

- Pillars of customer success overview

- Types of Onboarding

- Stakeholders engaged with a CSM

- Metrics used by a CSM

And much more. Listen to it now. This episode was a lot of fun to record, so I am very confident that you will enjoy it too:)

About the Host:

I am Bhavika Kochhar and I would love to know your feedback. Let me know how you find this episode, drop me a ping here: https://www.linkedin.com/in/bhavikak/