Join Miriam each episode as she breaks down the latest trends, tips, and industry happenings to help you optimize your BPO center and attract more buyers.
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Join Miriam each episode as she breaks down the latest trends, tips, and industry happenings to help you optimize your BPO center and attract more buyers.
Evolving BPO Dynamics: From Mindset Shifts to AI and Cloud Transformations
The BPO Podcast
11 minutes 14 seconds
6 months ago
Evolving BPO Dynamics: From Mindset Shifts to AI and Cloud Transformations
In this episode, Miriam examines the evolving demands and mindset shifts within the BPO industry. She discusses the need to rethink enterprise-provider relationships and redefine success metrics. The importance of selecting the right enterprise contact center solution is highlighted, with a focus on the implementation of cloud-based CCaaS platforms. Miriam also explores the integration of AI technologies, including the rise of ChatGPT, and emphasizes the importance of AI understanding for BPO professionals. The episode concludes with a sign-off and a reminder to subscribe for future insights.
The BPO Podcast
Join Miriam each episode as she breaks down the latest trends, tips, and industry happenings to help you optimize your BPO center and attract more buyers.
