In this episode of The Broadband Bunch, host Pete Pizzutillo speaks with Dan Siemon, CEO of Preseem, about helping regional broadband providers compete more effectively through proactive network intelligence. Dan shares his path from building early ISP networks to leading Preseem, a solution designed to give operators clear visibility into network performance and customer experience.
The conversation explores how telemetry, latency analysis, and vendor-agnostic data normalization enable operators to move beyond reactive troubleshooting and focus on the issues that have the biggest impact. Pete and Dan also discuss AI’s emerging role in customer support, the challenges of scaling smaller providers, and why strong local ISPs remain essential to their communities.
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In this episode of The Broadband Bunch, host Pete Pizzutillo speaks with Dan Siemon, CEO of Preseem, about helping regional broadband providers compete more effectively through proactive network intelligence. Dan shares his path from building early ISP networks to leading Preseem, a solution designed to give operators clear visibility into network performance and customer experience.
The conversation explores how telemetry, latency analysis, and vendor-agnostic data normalization enable operators to move beyond reactive troubleshooting and focus on the issues that have the biggest impact. Pete and Dan also discuss AI’s emerging role in customer support, the challenges of scaling smaller providers, and why strong local ISPs remain essential to their communities.
Episode 474: Kathy Kirchner on Service Assurance, AI Adoption, and Fiber Resilience
The Broadband Bunch
41 minutes 27 seconds
4 weeks ago
Episode 474: Kathy Kirchner on Service Assurance, AI Adoption, and Fiber Resilience
This episode of The Broadband Bunch features host Pete Pizzutillo in conversation with Kathy Kirchner, Senior Vice President of Service Assurance at Zayo. Kathy shares her journey from a Sprint call center to leading service assurance for one of North America’s largest fiber networks, with career stops spanning independent telcos, cable operators, Comcast, and startups. Her cross-functional experience in operations, engineering, customer care, logistics, and sales shapes how she approaches service quality and customer experience today.
Kathy dives into the realities of running a large, acquisition-heavy network: data integrity challenges, documentation gaps, fiber cuts, and the quest for faster, cleaner integrations. She explains how Zayo is using automation and AI differently—automating workflows like dispatch and ticketing while leveraging AI for alarm correlation, predictive maintenance, and faster RFO creation. Along the way, she talks about building a “single pane of glass” for operations, preparing for AI data center and long-haul demand, empowering teams with shared accountability, and offers practical advice for women pursuing leadership in technology.
The Broadband Bunch
In this episode of The Broadband Bunch, host Pete Pizzutillo speaks with Dan Siemon, CEO of Preseem, about helping regional broadband providers compete more effectively through proactive network intelligence. Dan shares his path from building early ISP networks to leading Preseem, a solution designed to give operators clear visibility into network performance and customer experience.
The conversation explores how telemetry, latency analysis, and vendor-agnostic data normalization enable operators to move beyond reactive troubleshooting and focus on the issues that have the biggest impact. Pete and Dan also discuss AI’s emerging role in customer support, the challenges of scaling smaller providers, and why strong local ISPs remain essential to their communities.
