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In this episode, Farah and I dive deep into one of the most overlooked yet powerful elements of scaling a coaching business: communication within your team.
Because let’s be honest — when communication breaks down, everything else does too.
Whether you’ve just made your first hire or you’re managing a growing team, how you communicate can either fuel momentum or create silent chaos behind the scenes.
We break this episode into five clear steps designed to help you master accurate internal communication and boost team performance — without adding unnecessary complexity.
We start with the foundation: understanding needs.
It’s not just about what you need from your team, but what they need from you.
This two-way clarity eliminates frustration and builds mutual accountability from day one.
From there, we move into creating standard operating procedures (SOPs) that support those needs.
It’s not enough to say you’ll meet or communicate — structure and consistency are what turn chaos into flow.
You’ll hear how Farah shares a deeply personal story about growing up in an environment where communication was almost entirely non-verbal — and how that shaped her approach to leadership and relationships today.
Her experience sheds light on how unspoken expectations can damage team dynamics if they’re not addressed explicitly.
We then unpack practical tools for communicating needs effectively, such as how we use Slack channels, daily end-of-day checklists, and weekly meetings to keep our team aligned.
You’ll learn how these systems not only create clarity but also enhance the client experience, ensuring no message or task slips through the cracks.
Next, we cover spot checks — why random reviews across your business aren’t about micromanagement, but about maintaining quality and consistency.
And finally, we finish with the importance of updating needs — because as your business evolves, so should the systems and rhythms that support it.
This episode isn’t just about communication; it’s about leadership.
It’s about learning to articulate expectations, create consistency, and build a team culture that performs at a high level — even when you’re not in the room.
If you’re serious about growing your coaching business and want to avoid the frustrations of miscommunication, this episode is essential listening.
Click play to listen now and discover how to master communication that keeps your team aligned, motivated, and performing at their best.
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