The Care Exchange is a new podcast series for managers in social care hosted by Skills for Care Locality Managers Pia Rathje-Burton and Wendy Williams.
We’ll be sharing experiences from other managers in social care, providing a place where managers can listen to other managers, feel less isolated and pick-up some good ideas to support them in their own role.
All content for The care exchange from Skills for Care is the property of Skills for Care and is served directly from their servers
with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
The Care Exchange is a new podcast series for managers in social care hosted by Skills for Care Locality Managers Pia Rathje-Burton and Wendy Williams.
We’ll be sharing experiences from other managers in social care, providing a place where managers can listen to other managers, feel less isolated and pick-up some good ideas to support them in their own role.
ee talk to Louie Werth, Director of Care Research and CQC feedback expert! Louie discusses the importance of feedback in CQC assessments, how gathering and actioning feedback will improve your service and the quality of care you provide and the one question that the CQC will ask everyone.
He shares how important it is that staff feel confident and prepared to give feedback to the CQC and suggests ways this can be done with regular training and practice. He also talks about how to set up surveys to gather feedback using the CQC quality statements to help structure survey questions, the benefits of conducting shorter surveys more frequently rather than one long survey, undertaking anonymous surveys to encourage honest feedback and the importance of having a separate process for handling complaints and compliments.
Resources:
Wellbeing Report 2025
Home - Care Research
Managing a service
CQC assessment eLearning
The care exchange from Skills for Care
The Care Exchange is a new podcast series for managers in social care hosted by Skills for Care Locality Managers Pia Rathje-Burton and Wendy Williams.
We’ll be sharing experiences from other managers in social care, providing a place where managers can listen to other managers, feel less isolated and pick-up some good ideas to support them in their own role.
