In this conversation, Sarah J. Schwartz shares her journey from architecture to product design, highlighting the importance of customer experience and behavioral design. She reflects on her work at DoorDash, creating a unique pickup experience, and at Twitter (X), focusing on understanding user interests and motivations.

Cee Ng and Sarah dive into the intricacies of product design, exploring the role of product designers, the importance of cross-functional collaboration, and the challenges of creating intuitive user experiences. They discuss how effective design can enhance user engagement, particularly in the FinTech sector, and emphasize continuous learning, strategic communication, and the value of teamwork in building impactful products.