162- Using Empathy in your Messaging and Follow Up

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The Christin Morris Show

Christin Morris

165 episodes

4 days ago

Christin is a retired elementary school teacher of over 10 years who left the classroom to go full-time working from home on social media. She has earned multiple six figures running a network marketing business and she teaches and trains other men and women how they build their following. Her faith shines through her content as well as her passion for teaching as she breaks things down simply, with a whole lot of love and sprinkle of humor. She wants to remind you that if you feel called by God to do something, He's already equipped you with what's necessary to get it done.

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162- Using Empathy in your Messaging and Follow Up

The Christin Morris Show

52 minutes 53 seconds

1 year ago

162- Using Empathy in your Messaging and Follow Up

Part III in this 4-Part Messaging Series

How can you use empathy in overcoming objections?

“Your products are too expensive.”
“I’m not sure if this will work for me.”
“I’ve heard negative things about your products.”

Creative Ways to Share Testimonials-Social Media Posts: transformation posts, video testimonials
Stories (Instagram, Facebook): day in the life, daily mix ups, FAQs about your products
Email Marketing: customer spotlight in your email newsletter

Tips for Using Empathy Effectively

Listen Actively: Make sure to fully understand the objection or concern before responding. This shows you value their perspective.
Validate Their Feelings: Acknowledge that their concerns are valid and understandable. This validation builds trust.
Be Genuine: Your responses should be sincere and personalized. Avoid sounding scripted or dismissive.
Offer Support: Show that you’re there to help, not just to make a sale. Offer to provide additional information, suggest a trial, or connect them with resources.