In Part Two of the One Vision One Service Christmas series, Prentiss L. Thompson dives deeper into what it truly takes to build a unified, high-performing ministry team during the most emotionally and operationally demanding season of the year. Christmas is often the church’s Super Bowl—yet behind the lights, rehearsals, and joyful celebration, many staff and volunteers are quietly carrying real-life weight.

This episode explores the heart-level truth that excellence in ministry isn’t only about production—it’s about people.

Prentiss breaks down the shared responsibility of volunteers, staff, and leadership to support the whole house with one mission and one spirit. He highlights how every department—from media and worship to hospitality, operations, and children’s church—contributes to creating a seamless, Spirit-led Christmas experience. But he also exposes the real pressures: the burnout, the miscommunication, the last-minute pivots, and the gap between expectation and preparation that can make or break a service.

And this time, he brings in a perspective too often overlooked during the holidays:

Caring for Staff With Difficult Holiday Memories

While Christmas is a season of joy for many, it can be deeply painful for others—especially those who must serve publicly while wrestling privately with loss, grief, trauma, or unresolved family dynamics. Prentiss speaks to the reality that some team members are showing up while grieving a parent, navigating strained relationships, or simply struggling with the emotional weight that the holiday season can trigger.

He gives practical guidance for leaders on how to create safe space, offer compassion, avoid assumptions, and build a culture where emotional well-being matters as much as technical excellence. He challenges churches to check in on their people—not just their positions—and to remember that ministry is at its best when the team feels seen, supported, and genuinely cared for.

Through honest storytelling, seasoned insight, and his signature blend of humor and heart, Prentiss offers a roadmap for building the true Christmas Dream Team—one that is unified, emotionally aware, and rooted in love, service, and the true meaning of the season.

If your church wants to walk into Christmas aligned, healthy, and equipped to serve with excellence and empathy, this episode is essential listening.

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