In this eye-opening episode of The Infrastructure Network, we sit down with Rick Joy, the CEO of Easy Cam, to discuss the seismic shifts in the plumbing industry. From the days of his father's Roto-Rooter franchise to the cutting-edge technology of Easy Cam, Rick shares his journey and insights into the plumbing world.

🔧 Why Listen?

• The Good Old Days Meets Innovation: Rick reminisces about the good old days when plumbers were more professional and referral-based, contrasting it with today's rush-to-finish approach.

• Customer Service Crisis: We delve into the erosion of customer service in the industry, discussing how the rush to complete jobs is costing plumbers valuable opportunities and tarnishing their reputation.

• The Downtime Dilemma: Rick introduces Easy Cam, a game-changing solution that aims to eliminate the downtime and high repair costs associated with traditional sewer inspection cameras.

• The ROI of Cameras: Rick argues that any camera, if used correctly, can be the most profitable tool a plumber can have, emphasizing the importance of transparency with customers.

• The Future is Now: We explore the new challenges and opportunities in the plumbing industry, including the role of technology and the need for diversification of services.