The Community Lounge is a place where community managers from video games studios and publishers tell their story of how they got into the role, talk about the challenges they face, and share tips to help other community managers.
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The Community Lounge is a place where community managers from video games studios and publishers tell their story of how they got into the role, talk about the challenges they face, and share tips to help other community managers.
When players take it too far ft. Community Manager John Lloyd
The Community Lounge
39 minutes 41 seconds
1 week ago
When players take it too far ft. Community Manager John Lloyd
Today’s guest is John Lloyd, Community Lead at The Path, a UK-based games marketing agency. John’s journey into community management began long before his first professional role—he spent years building and nurturing player communities in games like Age of Empires II, RuneScape, and Guild Wars 2. His passion for fostering player connection eventually led him to a career at Ubisoft before joining The Path, where he now manages communities across multiple studios and titles.
We chat about how early online experiences shaped his community philosophy, the emotional toll of working in highly visible roles, and how he’s learned to protect his mental well-being after facing severe community backlash—including receiving death threats over in-game balance changes. John shares how he handles these difficult situations, the importance of empathy in community work, and why open communication between players and studios is vital.
We also talk about his involvement with Limit Break, a UK mentorship program helping underrepresented people find guidance and opportunity in the games industry, and his perspective on mentoring the next generation of community professionals. Finally, John explains what it’s like working at an agency versus a studio, and how he balances multiple clients while staying authentic and transparent.
Games mentioned in this episode:
Age of Empires II
RuneScape
Gwent
Elder Scrolls: Legends (TCG)
Guild Wars 2
Find John on:
LinkedIn
Limit Break
Email: john@thepath.agency
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The Community Lounge
The Community Lounge is a place where community managers from video games studios and publishers tell their story of how they got into the role, talk about the challenges they face, and share tips to help other community managers.
