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Helping IT pros and other technical staff master the art of customer service and communication
This is a story with a simple solution for poor customer service. I like word puzzles. The New York Times puzzles are an ongoing distraction for me, whether it’s a crossword puzzle or their accursed spelling bee. There’s even one called Vertex, which is a mindless connect-the-dots puzzle. Their puzzles are well-designed and thought-provoking (except […]
The Compassionate Geek
Helping IT pros and other technical staff master the art of customer service and communication
