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Helping IT pros and other technical staff master the art of customer service and communication
This technician’s checklist is for anyone in customer support who responds to service tickets and requests. It’s also for anyone who deals with end-users, other customers, and coworkers. When preparing to respond to a support ticket or service request, even an informal one, be sure to go through the following checklist. IT Customer Support is […]
The Compassionate Geek
Helping IT pros and other technical staff master the art of customer service and communication
