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Helping IT pros and other technical staff master the art of customer service and communication
We build customer support systems to take excellent care of our customers, but some clients just want to go around them. Does this sound familiar? Bypassing Customer Support Systems Terry, an owner of a mid-sized MSP wrote: “I’m wondering if you have anything on voicemail, specifically an outbound voicemail message on the owner’s mobile or […]
The Compassionate Geek
Helping IT pros and other technical staff master the art of customer service and communication
