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Helping IT pros and other technical staff master the art of customer service and communication
UPDATE ON RELATIONSHIPS: I just learned that my friend Reggie Watkins died of COVID-19 and that my friend Ray Benson is terribly sick with this awful virus. That news makes this week’s blog post more timely than ever. Please, read on… My friend Roger is 87. He’s in great shape, both mentally and physically. Before […]
The Compassionate Geek
Helping IT pros and other technical staff master the art of customer service and communication