We sit down with the "Father of PSA" and Managing Director of Service Performance Insight (SPI), Dave Hofferberth, to go through nearly two decades of PS research & benchmarks. We'll find out what separates good firms from great firms and unpack the data every PS firm should be measuring themselves against.
Visit SPI: https://spiresearch.com/
Follow Dave on LinkedIn: https://www.linkedin.com/in/dave-hofferberth/
Visit CMap: https://www.cmap.io/
Follow Ben on LinkedIn: https://www.linkedin.com/in/benmedwards/