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The Podcast for Contact Center and Customer Experience Leaders! Learn Best Practices, New Technology, Tips & Tricks, and more. Listen in!
Automation and AI in Support: Keeping the Human Touch
The Contact Center Gurus
30 minutes 33 seconds
2 weeks ago
Automation and AI in Support: Keeping the Human Touch
Can AI truly deliver personalized customer service — without losing the human touch?
In this episode of The Contact Center Gurus Podcast, Darren Prine sits down with Dan O’Connell, CEO of Front, to explore how automation and AI can help 9,000+ teams scale customer communication without sacrificing authenticity or empathy.
They discuss:
🤖 How to use AI to empower agents, not replace them
💬 Building consistent, cross-channel customer experiences
⚡ Simplifying customer operations through one unified platform
👥 Why keeping humans in the loop is key to lasting customer relationships
The Contact Center Gurus
The Podcast for Contact Center and Customer Experience Leaders! Learn Best Practices, New Technology, Tips & Tricks, and more. Listen in!
