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Using AI-Powered Sentiment Analysis to Improve Customer Service
The Culture of Writing Podcast
30 minutes 26 seconds
1 year ago
Using AI-Powered Sentiment Analysis to Improve Customer Service
When you've got thousands of help articles, they can't all be up to date. How do you know which to focus on for revision and consolidation? Stephen Munoz and his team have an answer. His "self-help" group uses AI to analyze customer feedback and zero in on the content that helps customers resolve their issues most effectively.
The Culture of Writing Podcast
Join writers, editors, and content strategists from Salesforce to find out how we work together to improve our craft and make content better!
