Dan Ennis, Scale Team Manager at Monday.com - The art of scaling Customer Success

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The Customer Success Channel

Planhat & Anika Zubair

73 episodes

9 months ago

This podcast episode marks a special moment as Anika Zubair wraps up her four-year hosting journey on the Customer Success Channel podcast. The exciting news is that we're welcoming our very own, Malin Skoglund, VP of Customer Success Americas, who will be stepping in as the new host. Listen to the full episode now and learn more about the future of our podcast. Podcast enquiries: sofia@planhat.com

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Dan Ennis, Scale Team Manager at Monday.com - The art of scaling Customer Success

The Customer Success Channel

52 minutes

2 years ago

Dan Ennis, Scale Team Manager at Monday.com - The art of scaling Customer Success

In this episode, our host Anika Zubair chats with Daniel Ennis, Scale Team Manager at Monday.com about scaled customer success and explores its significance in today's ever-evolving business landscape. Customer success at scale has been a longstanding practice, but it has gained even greater significance in the current economy. So, what are the initial steps to consider when establishing a scaled CS team? How can we strike the perfect balance between automated interactions and maintaining a...