The Power of Customer-Driven Leadership

https://is1-ssl.mzstatic.com/image/thumb/Podcasts221/v4/5a/41/8c/5a418ce0-5e49-da44-0cd4-7898042c296e/mza_11532294714795435868.jpg/600x600bb.jpg

The CX and Culture Connection Podcast with Host Matt Egol of JourneySpark Consultants

cxcultureconnection

69 episodes

4 days ago

The CX & Culture Connection Podcast with Host Matt Egol of JourneySpark This is a podcast or CX Leaders who looking to drive growth and innovation through the connection of customer experience and culture. To learn more about Matt Egol and JourneySpark please visit the website: https://www.journeysparkconsulting.com/ where you can set up a consultation with Matt and his team. For guest spots on this podcast please reach out to Bookings@Influencerr.TV

Business

RSS

All content for The CX and Culture Connection Podcast with Host Matt Egol of JourneySpark Consultants is the property of cxcultureconnection and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Business

https://d3t3ozftmdmh3i.cloudfront.net/staging/podcast_uploaded_nologo/38516342/38516342-1690132561652-f2ac25d2abd31.jpg

The Power of Customer-Driven Leadership

The CX and Culture Connection Podcast with Host Matt Egol of JourneySpark Consultants

42 minutes 34 seconds

4 days ago

The Power of Customer-Driven Leadership

Culture doesn’t “eat strategy for breakfast” — it dismantles any strategy that ignores it.

In this episode of The CX & Culture Connection, host Matt Egol sits down with James Killian, founder of The Customer-Driven Leader, organizational psychologist, and faculty member in Michigan State University’s Customer Experience Program.

James brings decades of experience helping Fortune 500 companies and mid-market brands transform leadership behavior, culture, and CX strategy. Together, he and Matt explore how leadership behavior shapes company culture, employee experience, and customer experience—and how aligning all three builds lasting brand trust.

They discuss what separates a customer-driven organization from a merely customer-centric one, how to translate insights into daily habits that scale, and why customer experience can act as the unifying language across teams and disciplines.

#CX #CustomerExperience #EX #Leadership #Culture #CXStrategy #CustomerDriven #CustomerCentric #BrandExperience #EmployeeExperience #LeadershipDevelopment #CXLeadership #OrganizationalCulture #MattEgol #JamesKillian #TheCustomerDrivenLeader #CXandCultureConnection