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413: Inside The Experience Room – Designing Immersive CX Learning
The CX Cast
29 minutes 14 seconds
4 months ago
413: Inside The Experience Room – Designing Immersive CX Learning
Joana de Quintanilha and first-time CX Cast guest Richard Sheahan unpack the creation and impact of the Experience Room — an immersive, hands-on learning experience debuted at Forrester's CX Summit EMEA 2025. Created to be fast-paced, emotionally engaging, and highly collaborative, the Experience Room offered participants — working together as a bank team to improve the home-buying experience — a unique, interactive way to engage customers with four key CX tools.
