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419: Rethinking Mobility Through Customer Experience
The CX Cast
31 minutes 31 seconds
2 months ago
419: Rethinking Mobility Through Customer Experience
In this episode, Angelina and Martin dive into the evolving world of mobility, exploring how transportation systems — from EVs to mass transit — can be reimagined through a customer-centric lens. Joined by VP principal analyst Paul Miller and CX researcher Hannah Jachim, the conversation challenges traditional tech-centric narratives and emphasizes the importance of understanding real human needs in mobility design.
