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425: Beyond Demographics – Transforming CX With Computer Vision, NLP, And Biometrics
The CX Cast
33 minutes 41 seconds
1 month ago
425: Beyond Demographics – Transforming CX With Computer Vision, NLP, And Biometrics
Brendan Witcher, VP principal analyst, joins Angelina and Martin to discuss the evolving role of AI and data in CX. Brendan shares insights focusing on three key innovations: computer vision, natural language processing, and biometrics. The conversation explores how these technologies are shaping CX strategies, driving business outcomes, and redefining what it means to understand customer intent.
