Your Knowledge Base is probably bloated. In this episode, we're fixing it. Learn in this video: - The "outta my cold dead hands" mentality that's killing your KB. - How an airline's 7-year-old volcano article explains all your CX problems. - 5 specific prompts you can give Generative AI to fix bad KB articles instantly. - How GenAI will actually save jobs for agents with high-empathy and expertise but lower writing skill. --- About Leslie --- Leslie O'Flahavan is the principal and owner of ...
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Your Knowledge Base is probably bloated. In this episode, we're fixing it. Learn in this video: - The "outta my cold dead hands" mentality that's killing your KB. - How an airline's 7-year-old volcano article explains all your CX problems. - 5 specific prompts you can give Generative AI to fix bad KB articles instantly. - How GenAI will actually save jobs for agents with high-empathy and expertise but lower writing skill. --- About Leslie --- Leslie O'Flahavan is the principal and owner of ...
The CX Files #10 - Special: CEO Panel Talks about AI Agents for CX
The CX Files
51 minutes
8 months ago
The CX Files #10 - Special: CEO Panel Talks about AI Agents for CX
Learn about cutting-edge AI Agents in this special episode 10 of The CX Files Podcast. This panel features leading minds in AI: - Ilai Szpiezak, CEO of Dolphin AI 🐬 - Arthur Wu, Co-Founder of Dataland 📊 - Mathew Goldsborough, CEO of NimbleBrain 🧠 - Your CX Files host Ben Foden, Regional Director for North America at Helpfeel 🛎️ Topics covered: - The AI vs. Human Agent debate: where and why each excels. - Secrets to managing and orchestrating AI systems. - The Build vs. Buy question in ...
The CX Files
Your Knowledge Base is probably bloated. In this episode, we're fixing it. Learn in this video: - The "outta my cold dead hands" mentality that's killing your KB. - How an airline's 7-year-old volcano article explains all your CX problems. - 5 specific prompts you can give Generative AI to fix bad KB articles instantly. - How GenAI will actually save jobs for agents with high-empathy and expertise but lower writing skill. --- About Leslie --- Leslie O'Flahavan is the principal and owner of ...
