Is your support team drowning in tools? In this episode of The CX Files, we sit down with Chris Love, Director of Business Operations at Run Pod. With a background spanning VMware to Frontier Airlines, Chris is an expert at scaling support operations without losing the human touch. He helped drive 200% revenue growth at Run Pod by focusing on scalable operational frameworks. In this episode, we cover: - The shocking cost of tool bloat (and how to fix it). - The "Doorman vs. Doormat" analogy...
All content for The CX Files is the property of Ben Foden and is served directly from their servers
with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Is your support team drowning in tools? In this episode of The CX Files, we sit down with Chris Love, Director of Business Operations at Run Pod. With a background spanning VMware to Frontier Airlines, Chris is an expert at scaling support operations without losing the human touch. He helped drive 200% revenue growth at Run Pod by focusing on scalable operational frameworks. In this episode, we cover: - The shocking cost of tool bloat (and how to fix it). - The "Doorman vs. Doormat" analogy...
In this episode, we explore the intersection of AI and human touch in customer experience. Learn how AI chat and agent assistance have revolutionized customer support at ClassPass, reducing costs and boosting satisfaction. Discover the strategies behind their successful upsell initiatives and how they maintain genuine connections with customers in tandem with using AI. Danielle Doremus is the Senior Director of Business Operations and CX at ClassPass. With a background in advertising sales an...
The CX Files
Is your support team drowning in tools? In this episode of The CX Files, we sit down with Chris Love, Director of Business Operations at Run Pod. With a background spanning VMware to Frontier Airlines, Chris is an expert at scaling support operations without losing the human touch. He helped drive 200% revenue growth at Run Pod by focusing on scalable operational frameworks. In this episode, we cover: - The shocking cost of tool bloat (and how to fix it). - The "Doorman vs. Doormat" analogy...
