Is your support team drowning in tools? In this episode of The CX Files, we sit down with Chris Love, Director of Business Operations at Run Pod. With a background spanning VMware to Frontier Airlines, Chris is an expert at scaling support operations without losing the human touch. He helped drive 200% revenue growth at Run Pod by focusing on scalable operational frameworks. In this episode, we cover: - The shocking cost of tool bloat (and how to fix it). - The "Doorman vs. Doormat" analogy...
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Is your support team drowning in tools? In this episode of The CX Files, we sit down with Chris Love, Director of Business Operations at Run Pod. With a background spanning VMware to Frontier Airlines, Chris is an expert at scaling support operations without losing the human touch. He helped drive 200% revenue growth at Run Pod by focusing on scalable operational frameworks. In this episode, we cover: - The shocking cost of tool bloat (and how to fix it). - The "Doorman vs. Doormat" analogy...
Discover how Cheryl Luft transformed manual processes into automated solutions, saving time and money! Learn her surprising insights on empathy, efficiency, and the future of customer success operations. 🚀 Cheryl Luft started her career in frontline customer support and then five years ago she transitioned into customer success operations. Cheryl is an individual contributor at Collibra, the leading provider of governance for Data and AI, boosting autonomy and streamlining access to reliable...
The CX Files
Is your support team drowning in tools? In this episode of The CX Files, we sit down with Chris Love, Director of Business Operations at Run Pod. With a background spanning VMware to Frontier Airlines, Chris is an expert at scaling support operations without losing the human touch. He helped drive 200% revenue growth at Run Pod by focusing on scalable operational frameworks. In this episode, we cover: - The shocking cost of tool bloat (and how to fix it). - The "Doorman vs. Doormat" analogy...
