Is your support team drowning in tools? In this episode of The CX Files, we sit down with Chris Love, Director of Business Operations at Run Pod. With a background spanning VMware to Frontier Airlines, Chris is an expert at scaling support operations without losing the human touch. He helped drive 200% revenue growth at Run Pod by focusing on scalable operational frameworks. In this episode, we cover: - The shocking cost of tool bloat (and how to fix it). - The "Doorman vs. Doormat" analogy...
All content for The CX Files is the property of Ben Foden and is served directly from their servers
with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Is your support team drowning in tools? In this episode of The CX Files, we sit down with Chris Love, Director of Business Operations at Run Pod. With a background spanning VMware to Frontier Airlines, Chris is an expert at scaling support operations without losing the human touch. He helped drive 200% revenue growth at Run Pod by focusing on scalable operational frameworks. In this episode, we cover: - The shocking cost of tool bloat (and how to fix it). - The "Doorman vs. Doormat" analogy...
In this episode, discover how support staff can be empowered with the latest AI-driven insights and workflows. 🧠Arthur Wu is the co-founder of Dataland, builders of AI agents for customer support teams that search internal systems for you. Before working on internal tools for customer support, he spent four years at Palantir and also co-founded and led several startups, going back to 2013 when he started his first business in Charlottesville, Virginia. ======== Search "Helpfeel EN" o...
The CX Files
Is your support team drowning in tools? In this episode of The CX Files, we sit down with Chris Love, Director of Business Operations at Run Pod. With a background spanning VMware to Frontier Airlines, Chris is an expert at scaling support operations without losing the human touch. He helped drive 200% revenue growth at Run Pod by focusing on scalable operational frameworks. In this episode, we cover: - The shocking cost of tool bloat (and how to fix it). - The "Doorman vs. Doormat" analogy...
