#11 - Using AI to Determine Root Causes with Kavitha Mariappan

https://is1-ssl.mzstatic.com/image/thumb/Podcasts211/v4/8c/e8/5c/8ce85ccd-f502-aec2-87e4-dd4e595e983a/mza_9655959383958380754.jpg/600x600bb.jpg

The CX Innovation Playbook

Full Potential Solutions

19 episodes

2 weeks ago

Welcome to the CX Innovation Playbook—your guide to the people, processes, and tech driving the future of customer experience.

Business

RSS

All content for The CX Innovation Playbook is the property of Full Potential Solutions and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Welcome to the CX Innovation Playbook—your guide to the people, processes, and tech driving the future of customer experience.

Business

https://d3t3ozftmdmh3i.cloudfront.net/staging/podcast_uploaded_nologo/40843517/40843517-1711478355909-f98af29a6ee25.jpg

#11 - Using AI to Determine Root Causes with Kavitha Mariappan

The CX Innovation Playbook

24 minutes

10 months ago

#11 - Using AI to Determine Root Causes with Kavitha Mariappan

Amit Basak, CEO of Full Potential Solutions, talks to Kavitha Mariappan, EVP of CX and Transformation at Zscaler, about purposeful tech, the best ways to adopt AI across an organization, using AI to determine root causes of customer issues, and more.