#11 - Using AI to Determine Root Causes with Kavitha Mariappan

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The CX Innovation Playbook

Full Potential Solutions

19 episodes

1 month ago

Welcome to the CX Innovation Playbook—your guide to the people, processes, and tech driving the future of customer experience.

Business

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Welcome to the CX Innovation Playbook—your guide to the people, processes, and tech driving the future of customer experience.

Business

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#11 - Using AI to Determine Root Causes with Kavitha Mariappan

The CX Innovation Playbook

24 minutes

12 months ago

#11 - Using AI to Determine Root Causes with Kavitha Mariappan

Amit Basak, CEO of Full Potential Solutions, talks to Kavitha Mariappan, EVP of CX and Transformation at Zscaler, about purposeful tech, the best ways to adopt AI across an organization, using AI to determine root causes of customer issues, and more.