#12 - Increasing Customer LTV With Laurent Pierre Jr.

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The CX Innovation Playbook

Full Potential Solutions

19 episodes

1 month ago

Welcome to the CX Innovation Playbook—your guide to the people, processes, and tech driving the future of customer experience.

Business

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Welcome to the CX Innovation Playbook—your guide to the people, processes, and tech driving the future of customer experience.

Business

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#12 - Increasing Customer LTV With Laurent Pierre Jr.

The CX Innovation Playbook

34 minutes 4 seconds

11 months ago

#12 - Increasing Customer LTV With Laurent Pierre Jr.

Amit Basak, CEO of Full Potential Solutions, talks to Laurent Pierre Jr, SVP of Global Customer Support at Precisely, about monetizing support in a way that retains and delights customers, why LTV of the customer is the most important metric of all, integrating your support team into the rest of the org, and more.