#14 - Setting the Right KPIs for Your Customers with Lee Kemp

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The CX Innovation Playbook

Full Potential Solutions

19 episodes

3 weeks ago

Welcome to the CX Innovation Playbook—your guide to the people, processes, and tech driving the future of customer experience.

Business

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Welcome to the CX Innovation Playbook—your guide to the people, processes, and tech driving the future of customer experience.

Business

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#14 - Setting the Right KPIs for Your Customers with Lee Kemp

The CX Innovation Playbook

26 minutes 26 seconds

8 months ago

#14 - Setting the Right KPIs for Your Customers with Lee Kemp

Amit Basak, CEO of Full Potential Solutions, talks to Lee Kemp, VP of CX at Veritiv, about why some organizations are focusing on the wrong parts of customer journey mapping, how to monetize CX the right way, why CX is easy and leadership is hard, and more.