#15 Driving Incremental Revenue Growth With CX with Travis Hill

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The CX Innovation Playbook

Full Potential Solutions

19 episodes

2 weeks ago

Welcome to the CX Innovation Playbook—your guide to the people, processes, and tech driving the future of customer experience.

Business

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Welcome to the CX Innovation Playbook—your guide to the people, processes, and tech driving the future of customer experience.

Business

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#15 Driving Incremental Revenue Growth With CX with Travis Hill

The CX Innovation Playbook

26 minutes 3 seconds

7 months ago

#15 Driving Incremental Revenue Growth With CX with Travis Hill

Amit Basak, CEO of Full Potential Solutions, talks to Travis Hill, Vice President of Customer Experience at Altify, about how customer success is undervalued as far as incremental revenue growth, how he would scale an organization from 10 million to 500 million, why you should have a personalized platform for managing big enterprise accounts, and more.