#16 - Keeping the Personal Touch at Scale with Amber Monroe

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The CX Innovation Playbook

Full Potential Solutions

19 episodes

2 weeks ago

Welcome to the CX Innovation Playbook—your guide to the people, processes, and tech driving the future of customer experience.

Business

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Welcome to the CX Innovation Playbook—your guide to the people, processes, and tech driving the future of customer experience.

Business

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#16 - Keeping the Personal Touch at Scale with Amber Monroe

The CX Innovation Playbook

27 minutes 39 seconds

6 months ago

#16 - Keeping the Personal Touch at Scale with Amber Monroe

Amit Basak, CEO of Full Potential Solutions, talks to Amber Monroe, SVP of CX at Paradigm Senior Services, about leveraging AI to make their customer journey friendlier, keeping the human touch even as the company scaled, remembering to diversify while scaling, and more.