Getting the Details of CX Right with Rene Yoakum

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The CX Innovation Playbook

Full Potential Solutions

19 episodes

2 weeks ago

Welcome to the CX Innovation Playbook—your guide to the people, processes, and tech driving the future of customer experience.

Business

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Welcome to the CX Innovation Playbook—your guide to the people, processes, and tech driving the future of customer experience.

Business

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Getting the Details of CX Right with Rene Yoakum

The CX Innovation Playbook

28 minutes 46 seconds

1 year ago

Getting the Details of CX Right with Rene Yoakum

Amit talks to Rene Yoakum, the EVP of Customer & Culture at Remitly, about getting the details right even when you're at scale, using AI in concert with humans to make self-help solutions better, and more.