Using AI in CX The Right Way with Colin Crowley

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The CX Innovation Playbook

Full Potential Solutions

19 episodes

2 weeks ago

Welcome to the CX Innovation Playbook—your guide to the people, processes, and tech driving the future of customer experience.

Business

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Welcome to the CX Innovation Playbook—your guide to the people, processes, and tech driving the future of customer experience.

Business

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Using AI in CX The Right Way with Colin Crowley

The CX Innovation Playbook

41 minutes 34 seconds

1 year ago

Using AI in CX The Right Way with Colin Crowley

Amit talks to Colin Crowley, VP of customer support for Maven Clinic, about the correct use cases for AI and RPA, how AI can be used to increase specialization, how to scale a CX organization, and more.