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Welcome to the CX Innovation Playbook—your guide to the people, processes, and tech driving the future of customer experience.
Using Journey Based Tech Design with Kathleen McNair
The CX Innovation Playbook
29 minutes 24 seconds
1 year ago
Using Journey Based Tech Design with Kathleen McNair
Amit talks to Kathleen McNair, CEO of North America at COPC, about fixing customer friction in your systems rather than with individuals, designing journey-based tech for CX, how to leverage GenAI for maximum customer satisfaction, and more.
The CX Innovation Playbook
Welcome to the CX Innovation Playbook—your guide to the people, processes, and tech driving the future of customer experience.
