What happens when a podcast is fully created by AI — but led by the customer perspective?

In this short introduction, we unpack what The CX Lens is all about: a weekly, AI-generated podcast curated by CX strategist Ludo Raedts, designed for leaders who believe customer experience isn’t just a function — it’s a lens that reshapes how we lead.

You’ll hear how tools like NotebookLM and Perplexity are used to generate each episode, how a custom GPT assistant challenges the process, and why this series skips the fluff to focus on sharp, customer-centric insight.

No human voice recordings. No generic leadership talk. Just AI storytelling with strategic intent.

Welcome to the lens.