In this episode of The CX Tipping Point Podcast, host Martha Dorris sits down with a distinguished panel of leaders in customer experience and government service delivery: MaryAnn Monroe, MaximusAiris Gill, DeloitteCrystal Philcox, Philcox ConsultingLee Becker, MedalliaThe group characterizes today’s environment as “codified, fragile, and accelerating”—noting strong policy alignment around CX but ongoing staffing and capacity challenges. They highlight the continued commitment to CX across ad...
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In this episode of The CX Tipping Point Podcast, host Martha Dorris sits down with a distinguished panel of leaders in customer experience and government service delivery: MaryAnn Monroe, MaximusAiris Gill, DeloitteCrystal Philcox, Philcox ConsultingLee Becker, MedalliaThe group characterizes today’s environment as “codified, fragile, and accelerating”—noting strong policy alignment around CX but ongoing staffing and capacity challenges. They highlight the continued commitment to CX across ad...
EP 55 - Innovating with Empathy and AI at the Air Force Research Laboratory featuring Alexis Bonnell
The CX Tipping Point®
1 hour 1 minute
9 months ago
EP 55 - Innovating with Empathy and AI at the Air Force Research Laboratory featuring Alexis Bonnell
In this episode of The CX Tipping Point Podcast, we spoke to Alexis Bonnell, the Chief Information Officer of the Air Force Research Laboratory, to explore her inspiring journey from her early career in tech to becoming a leader in government innovation. Alexis shares how empathy, curiosity, and clarity have been her guiding principles for driving change and fostering innovation within complex organizations. Alexis was a 2024 Service to the Citizen Award Winner. We delve into the challenges o...
The CX Tipping Point®
In this episode of The CX Tipping Point Podcast, host Martha Dorris sits down with a distinguished panel of leaders in customer experience and government service delivery: MaryAnn Monroe, MaximusAiris Gill, DeloitteCrystal Philcox, Philcox ConsultingLee Becker, MedalliaThe group characterizes today’s environment as “codified, fragile, and accelerating”—noting strong policy alignment around CX but ongoing staffing and capacity challenges. They highlight the continued commitment to CX across ad...
