In this episode of The CX Tipping Point Podcast, host Martha Dorris sits down with a distinguished panel of leaders in customer experience and government service delivery: MaryAnn Monroe, MaximusAiris Gill, DeloitteCrystal Philcox, Philcox ConsultingLee Becker, MedalliaThe group characterizes today’s environment as “codified, fragile, and accelerating”—noting strong policy alignment around CX but ongoing staffing and capacity challenges. They highlight the continued commitment to CX across ad...
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In this episode of The CX Tipping Point Podcast, host Martha Dorris sits down with a distinguished panel of leaders in customer experience and government service delivery: MaryAnn Monroe, MaximusAiris Gill, DeloitteCrystal Philcox, Philcox ConsultingLee Becker, MedalliaThe group characterizes today’s environment as “codified, fragile, and accelerating”—noting strong policy alignment around CX but ongoing staffing and capacity challenges. They highlight the continued commitment to CX across ad...
EP 65: 2025 Year-End Review: CX Leaders Reflect on the State of Service Delivery
The CX Tipping Point®
2 hours
2 weeks ago
EP 65: 2025 Year-End Review: CX Leaders Reflect on the State of Service Delivery
In this episode of The CX Tipping Point Podcast, host Martha Dorris sits down with a distinguished panel of leaders in customer experience and government service delivery: MaryAnn Monroe, MaximusAiris Gill, DeloitteCrystal Philcox, Philcox ConsultingLee Becker, MedalliaThe group characterizes today’s environment as “codified, fragile, and accelerating”—noting strong policy alignment around CX but ongoing staffing and capacity challenges. They highlight the continued commitment to CX across ad...
The CX Tipping Point®
In this episode of The CX Tipping Point Podcast, host Martha Dorris sits down with a distinguished panel of leaders in customer experience and government service delivery: MaryAnn Monroe, MaximusAiris Gill, DeloitteCrystal Philcox, Philcox ConsultingLee Becker, MedalliaThe group characterizes today’s environment as “codified, fragile, and accelerating”—noting strong policy alignment around CX but ongoing staffing and capacity challenges. They highlight the continued commitment to CX across ad...
